The vision of Confero’s founders David Freedman and Daniel Sassoon in 2001, was deceptively simple. They wanted to develop a mid-size 100 seat call centre model, close to major cities.
Each centre would offer comprehensive and bespoke call centre solutions including inbound call handling, outbound telesales, telemarketing and sector-specific services. As a result of this, Confero would add value to all types of businesses by giving the opportunity for real improvements in customer service, real increases in sales, real increases in profitability and real increases in productivity – allowing ROI to be measured in real terms.
Our headquarters are based in Colindale, north-west London. Being surrounded by shops, bars, restaurants and superb transport links enables us to attract and retain a very high calibre of staff. Because of this, our clients get the continuity they want thanks to low attrition rates. Confero’s offices are exceptionally well-appointed and not a warehouse-style space, where staff loyalty and commitment has become second nature.
In 2003 Confero became accredited by the DMA and in 2006 the business achieved FCA authorisation. Our clients benefit from this through the stringent processes we adopt in regards to staffing and data protection, ensuring Confero can manage confidential and financial data on behalf of clients in all sectors including financial services.